Consumers Demand More, Forgive Less, Study Finds 08/28/2017
Some 60% of consumers become less loyal to brands after poor website and app performance, a survey reveals, with more than 80% saying they would consider telling friends about their poor experience. Consumers have become very demanding, and expect much more from brands. The customer survey from Apica, which monitors website performance, reveals that one […]
Consumers Demand More, Forgive Less, Study Finds 08/28/2017 Read More ยป