A single bad review can have a huge impact on your business, which is why customer service is key. A customer journey map can help improve conversion Are you facing issues while trying to provide a stellar customer experience? Clearly, the onus is on the businesses to rectify this situation quickly because customer experience has […]
In the digital era, convert customer frustration into conversion Read More »
When you purchased your new voice over internet protocol (VOIP) telephone system, a technician likely plugged the system into your internet connection, set a few standard menu options, recorded a few generic messages, and left – never thinking to customize your IVR experience. And while your chief financial officer might be happy with the cost
Customize Your IVR Experience and Eliminate Caller Frustration Read More »
Digital technology has transformed the way people communicate, socialize, work, shop, play, travel and more. And this has increased their reliance on the technology, which makes it that much more frustrating when something goes wrong. Technology Frustration According to a study by Asurion, 80% of Americans experience some type of tech frustration every day. The
80% of Americans Experience Tech Frustration on a Daily Basisc Read More »
One of the biggest problems faced by businesses and brands is that they see their product from their own perspective; they’re too obsessed with the bells-and-whistles of the backend, and neglect to consider customer experience. Customer Journey Mapping is fundamentally designed to address that – to give companies the ability to get a customer’s eye
How to Use Customer Journey Mapping to Transform Frustration Into Conversion Read More »
Usually, you’ll find a mix of content on this blog that’s either helpful or interesting–at least that’s always my goal. Today, you’re going to hear a rant. Because I’ve had enough. I need to vent. I need to share my experience and hear others who have had similar experience (please, in the comments, if you
The Biggest Frustration (By Far) of Being an Independent Consultant Read More »
Sign up to gain access to thousands of marketing resources! Don’t worry … It’s FREE! Stephen Beck, founder and managing partner of consulting firm cg42, has spent more than 20 years advising corporate leaders on the fundamentals of customer-centric growth. He has led major transformations in the financial services, technology, and telecommunications spaces. I invited
