Fulfillment

Proud to be an Amazonian Working in the Fulfillment Center

One of the most interesting things I’ve read this year came from customer service and customer experience pioneer Frank Eliason.  If you’ve heard that name before you probably know it for being one of the first customer service leaders to integrate social media in with traditional support processes during his time at Comcast.  For example, …

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Shopify’s latest acquisition gives merchants access to advanced fulfillment tech

E-commerce platform Shopify announced that it will acquire Massachusetts-based warehouse automation and fulfillment solutions provider 6 River Systems, Inc. The acquisition comes only a few months after the launch of the Shopify Fulfillment Network, which uses Shopify’s machine learning-powered inventory allocation technology to determine the closest, most efficient fulfillment centers for its merchants.  The 6 …

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The Art of B2B Fulfillment and How to Improve Customer Loyalty

Usually when you read about fulfillment, the discussion is focused on some logistical or technical aspect of delivering goods to customers. Of course, there are many operational tasks and backend processes that all must harmonize in order to make it happen. You will find a plethora of information available, ranging from the basics like reducing …

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What is Order Fulfillment and Why is Mastering It Critical?

Order fulfillment is about the steps involved in receiving, processing and shipping orders. Take note. Over half of online shoppers earmark speed of delivery when evaluating orders. Here’s what you need to know and why it’s critical for your small business. The Order Fulfillment Process Getting everything right means understanding the process. If you’re going …

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Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers

The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offset these increases by utilizing a network of order fulfillment centers, thereby controlling shipping costs while decreasing shipping times. “With the change to zone-based pricing for First Class Packages, all clients must reconsider …

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Building an Ecommerce Business, Part 7: Shipping and Fulfillment

A merchant who sells physical products has to figure out how to efficiently get those items into the hands of customers. It can become complicated as the business scales and receives international orders. This is episode seven in my series on building an ecommerce business from the ground up. The previous installments are: For this …

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