As we practice social distancing during the COVID-19 pandemic, loneliness has become a pressing issue. But new science suggests we can fulfill our social needs through methods that don’t involve people. “People can feel connected through all sorts of means,” says one of study authors Elaine Paravati in a press release. The new study from […]
How To Be Social Without People Read More »
One of the most interesting things I’ve read this year came from customer service and customer experience pioneer Frank Eliason. If you’ve heard that name before you probably know it for being one of the first customer service leaders to integrate social media in with traditional support processes during his time at Comcast. For example,
Proud to be an Amazonian Working in the Fulfillment Center Read More »
E-commerce platform Shopify announced that it will acquire Massachusetts-based warehouse automation and fulfillment solutions provider 6 River Systems, Inc. The acquisition comes only a few months after the launch of the Shopify Fulfillment Network, which uses Shopify’s machine learning-powered inventory allocation technology to determine the closest, most efficient fulfillment centers for its merchants. The 6
Shopify’s latest acquisition gives merchants access to advanced fulfillment tech Read More »
Usually when you read about fulfillment, the discussion is focused on some logistical or technical aspect of delivering goods to customers. Of course, there are many operational tasks and backend processes that all must harmonize in order to make it happen. You will find a plethora of information available, ranging from the basics like reducing
The Art of B2B Fulfillment and How to Improve Customer Loyalty Read More »
Order fulfillment is about the steps involved in receiving, processing and shipping orders. Take note. Over half of online shoppers earmark speed of delivery when evaluating orders. Here’s what you need to know and why it’s critical for your small business. The Order Fulfillment Process Getting everything right means understanding the process. If you’re going
What is Order Fulfillment and Why is Mastering It Critical? Read More »
The recent USPS shipping structure changes will increase retailers shipping costs, says Rakuten CEO Mike Manzione. What Rakuten does is help retailers offset these increases by utilizing a network of order fulfillment centers, thereby controlling shipping costs while decreasing shipping times. “With the change to zone-based pricing for First Class Packages, all clients must reconsider
Rakuten Super Logistics To Open 6 New Ecommerce Fulfillment Centers Read More »
A merchant who sells physical products has to figure out how to efficiently get those items into the hands of customers. It can become complicated as the business scales and receives international orders. This is episode seven in my series on building an ecommerce business from the ground up. The previous installments are: For this
Building an Ecommerce Business, Part 7: Shipping and Fulfillment Read More »
A lot goes into running an ecommerce business. So, you’re a solo entrepreneur selling marked-up wiffle ball bats that you find on clearance at sporting goods stores. Or, maybe you’re an artisan with a small team of workers who craft high-quality picture frames. Perhaps you’re a large coffee maker manufacturer that handles tons of orders
A Complete Guide to Fulfillment by Amazon (FBA) Read More »
When you are developing a fulfillment system you need to plan for the unexpected. There are several aspects of e-commerce order fulfillment that can go wrong and many different problems you might experience while operating your business, including the following: Courier goes out of business, Courier is too busy to take on extra work, Key
What’s Your Contingency Plan for Your E-Commerce Order Fulfillment Read More »
Sign up to gain access to thousands of marketing resources! Don’t worry … It’s FREE! Grant Miller is global vice-president operations and product management at Pitney Bowes. The century-old company best known for postage meters now powers global e-commerce solutions, shipping and mailing products, location intelligence, and customer engagement and customer information management solutions. I invited
