Most lists of Google ranking factors are too long. They focus on listing every factor under the sun instead of those that actually matter.Even worse, because Read More
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Thanks to WordPress, blogs are now taking over as the main source of new content added to the internet every single day. Ever since 2003, when Read More
Businesses all agree: you must serve customers well. But in today’s always-on digital ecosystem, this has been ramped up to the umpteenth degree. If you Read More
Last year was full of grand ideas, innovations and surprises in the customer support field. And the biggest humbling realization was that price and product are Read More
Tuesday 21 January 2020, 9:45 amIf you’re like me, you have read your fair share of “prediction” articles that are typical of a New Year and Read More
Usefulness Content Freshness Read "Ignore Your Customers" if you do NOT want your hard-won customers to go away. Because if you ignore them, they surely will Read More
Amid all the changes in digital marketing over the past decade, social media has not only endured, but evolved each year to keep its place as Read More
Software as a service (SaaS) has been around since the 1960s, believe it or not, but only recently has it entered most people's lexicon. Also called Read More
Unless you've been living under a rock, you know that data is a pretty big deal in modern business and marketing. It fuels business intelligence in Read More
Around 2.05 billion people made online purchases in 2019. That means 21.55% of the global population shops on the Internet – a number that will hit 2.14 Read More