Innkeepers who love the lifestyle must also adapt to hospitality’s changing demands

For 27 years, Scott Cowger has been fascinated by operational changes he’s witnessed in the innkeeping industry. “In the old days, people would call, you’d have a conversation, you’d describe your rooms, talk about their plans, mail them a brochure,” says the co-owner of Maple Hill Farm Inn in Hallowell. “Now everything is instantaneous and …

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