A couple of years ago I singled out Zara as an example of poor in-store customer experience. At the time, the retailer’s combination of confusing layout, limited changing rooms, and…
innovators
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Innovators & Disruptors: The 2019 Tech 25 Washington Life Magazine The local entrepreneurs leading the charge on national and global innovations. In recent years, the Washington metropolitan area has consistently ranked…
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COEUR D’ALENE, Idaho–(BUSINESS WIRE)–Jan 21, 2019–Oxyfresh, the leading provider of naturally safe and environmentally friendly products for people and pets, today announced that it has been named a winner of…
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Marketing operations is among the most challenging disciplines in the modern B2B marketing organization. A task list from one of today’s most highly effective marketing operations pros may include process…
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Disruption has turned our modern-day business world on its head. Agile startups continue to leverage digital technologies to bring down legacy brands–and it’s putting entire industries on edge. No one…
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As global director of CX strategy and enterprise experiences at General Motors, David Mingle has spent the past four years laser-focused on transforming the customer experience. “There is a lot…