Interactions

Generation Z Prefers Personal Interactions with SMBs More than Social

Social media gives consumers more access to the brands they like. And brands are using these channels to engage with their customers on a more personal level. But this relationship is changing as users reexamine the impact of social media on their lives. A survey from Ooma is highlighting this trend, as it reveals Gen …

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New SmarterHQ Capabilities Enable Marketers to Personalize Based on Wishlisted & Favorited Product Interactions

INDIANAPOLIS–(BUSINESS WIRE)–Aug 1, 2019– SmarterHQ, a leading personalization platform, announced today the launch of Wishlists & Favorites, allowing marketers to easily expand highly targeted personalization to include wishlisted and favorited product interactions. These “list” interactions are collected by SmarterHQ—alongside other interactions like product and cart views—and are used by brands for deeper segmentation and retargeting. …

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New SmarterHQ Capabilities Enable Marketers to Personalize Based on Wishlisted & Favorited Product Interactions | Business & Finance

INDIANAPOLIS–(BUSINESS WIRE)–Aug 1, 2019– SmarterHQ, a leading personalization platform, announced today the launch of Wishlists & Favorites, allowing marketers to easily expand highly targeted personalization to include wishlisted and favorited product interactions. These “list” interactions are collected by SmarterHQ—alongside other interactions like product and cart views—and are used by brands for deeper segmentation and retargeting. …

New SmarterHQ Capabilities Enable Marketers to Personalize Based on Wishlisted & Favorited Product Interactions | Business & Finance Read More »

New SmarterHQ Capabilities Enable Marketers to Personalize Based on Wishlisted & Favorited Product Interactions | Wire

INDIANAPOLIS–(BUSINESS WIRE)–Aug 1, 2019– SmarterHQ, a leading personalization platform, announced today the launch of Wishlists & Favorites, allowing marketers to easily expand highly targeted personalization to include wishlisted and favorited product interactions. These “list” interactions are collected by SmarterHQ—alongside other interactions like product and cart views—and are used by brands for deeper segmentation and retargeting. …

New SmarterHQ Capabilities Enable Marketers to Personalize Based on Wishlisted & Favorited Product Interactions | Wire Read More »

The Customer Journey: What 4.7 Billion Interactions Reveal

“Customer journey” is the new “persona.” Marketers seeking to understand whether their marketing is working need to develop a thorough understanding of what their audience experiences at every touchpoint, from the top of the funnel all the way through to post-purchase.  Kitewheel, a customer journey automation company, analyzes millions of customer interactions every year and shares key …

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NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud and WFO

HOBOKEN, N.J.–(BUSINESS WIRE)–May 13, 2019–NICE (Nasdaq: NICE) today announced the launch of Interactions EMEA 2019, its flagship conference delivering innovative content, live demonstrations and networking opportunities. The event will showcase innovative ways to drive customer engagement via analytics, automation, cloud and workforce optimization. With ‘Personal Connections Elevated’ as its theme, the event will feature exclusive …

NICE Interactions EMEA 2019 to Showcase Best Practices for Elevating Personal Connections via Analytics, Automation, Cloud and WFO Read More »

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