Kroger

Inside the Customer Experience at Kroger [Special Report]

For retailers, especially in the hyper-competitive grocery sector, everything rises and falls on the customer experience (CX). Can shoppers quickly and easily navigate stores? Do employees treat shoppers kindly and professionally? Are shoppers happy with prices, private labels, produce, and other make-or-break factors? And, especially today, are shoppers satisfied with their digital experiences—from mobile apps […]

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What does Kroger and Microsoft’s “Connected Store Experience” offering mean for retailers? – Econsultancy

customer experience, kroger, Microsoft / Good To SEO

The retail industry continues to undergo significant changes, creating challenges for established retailers looking to adapt and fend off competition from upstarts and digitally-savvy peers alike. In an effort to help retailers grappling with these challenges, American supermarket chain Kroger has teamed up with Microsoft to create a retail as a service (RaaS) solution that

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Ecommerce Briefs: Alibaba Eyes Kroger; Walmart Partners with Rakuten

Management, SEO BLOG / Good To SEO

“Ecommerce Briefs” is my occasional series of news and developments from online merchants. In this installment, I’ll address grocery wars, international expansion by Amazon and Walmart, and Pepsi’s embrace of ecommerce. Alibaba Eyes Kroger In an effort to diversify and expand, Alibaba, the Chinese ecommerce giant, is following in Amazon’s footsteps with its “New Retail”

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