For retailers, especially in the hyper-competitive grocery sector, everything rises and falls on the customer experience (CX). Can shoppers quickly and easily navigate stores? Do employees Read More
Kroger
The retail industry continues to undergo significant changes, creating challenges for established retailers looking to adapt and fend off competition from upstarts and digitally-savvy peers alike. Read More
“Ecommerce Briefs” is my occasional series of news and developments from online merchants. In this installment, I’ll address grocery wars, international expansion by Amazon and Walmart, Read More