Matter

A Better Customer Experience – Why Little Things Matter

Think about a time where you had amazing customer service. Chances are it was something small, something unexpected that made that experience memorable. When it comes to a better customer experience, you need to know why little things matter. In business, customer experience is everything. The way you deliver, it can either pave the path …

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Samsung hasn’t copied Apple TV+ yet, but it’s only a matter of time

It’s not true that Samsung copies absolutely everything Apple ever does. Apart from Apple TV+, though, we’re struggling to find another exception —and there are reasons to think TV won’t be safe for long, either. Even if Samsung didn’t ever release a TV service, it’s already released TVs You can take Apple‘s design chops, and …

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Webinar: Mobile Metrics that Matter in Local, Mobile SEO with Mobile-First Indexing

Webinar: Mobile Metrics that Matter in Local, Mobile SEO with Mobile-First Indexing

February 16, 2019 Mobile-First Indexing is more about Google organizing information around the Knowledge Graph, than it is about a mobile crawler. This presentation, originally given at the LocalU conference in Santa Monica, CA, reviews three case studies about how Mobile-First Indexing (we like to think of it as Entity-First Indexing) is impacting search results …

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