NextCon17

At NextCon17, Carol Roth Suggests Ways to Create Customer Loyalty 3.0

There’s no question small businesses today have to fight harder to maintain customer loyalty. At the NextCon17 conference organized by cloud communications company Nextiva in Scottsdale, Arizona Oct. 23 -25, 2017, customer experience was certainly center stage. But when it comes to customer loyalty specifically, business advisor, media personality and entrepreneur Carol Roth said in her presentation, […]

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Brian Solis Discusses the Evolution of Customer Experience at NextCon17

We live in an age of continual disruption. One wave follows another. And with the good comes the challenges. Speaking at the NextCon17 conference in Scottsdale, Arizona Oct. 23 – 25, 2017, Brian Solis, a principal analyst studying disruptive technology and its impact on business at Altimeter Group, explained why all this disruption has given

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NextCon17 Conference Launches With Focus on Customer Experience

Customer experience took center stage today as an estimated 750 guests arrived for the first day of NextCon in Scottsdale, Arizona. The conference, now in its second year,is put on by cloud business phone service provider Nextiva. The focus on customer experience is actually a new part of the conference this year. Last year, the conference

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