Hiring for the holiday season has already begun, which makes the unveiling of a new service called Hire from workforce scheduling app When I Work a timely solution for small businesses. When I Work Hire The company says businesses with hourly workers can now hire and onboard their next candidate on their mobile device. According […]
When I Work Launches New Mobile Onboarding App called Hire Read More »
Even tech giants have humble beginnings. In the halcyon days when Google was making the transition from a bedroom to a rented garage in Menlo Park, it won’t surprise you to learn they didn’t have a tight onboarding process in place. For years Google ran on a single, sprawling spreadsheet including a ranked list of
Why Google’s Onboarding Process Works 25% Better Than Everyone Else’s Read More »
Onboarding is the process of starting new employees at your business, where you and the worker fill out a slew of new employee forms. But onboarding shouldn’t end when the last of the paperwork is signed. Onboarding should also help acclimate employees to their new job and work environment. To reduce turnover, you need to
5 Steps to Successfully Onboarding New Employees Read More »
June 11, 2018 First impressions are important – but so are second impressions, third, fourth, etc. In onboarding a paid search client, it is important for the account manager to realize that the first 90 days of the working relationship are crucial. Gaining trust within the first three months of working together sets the stage
Tips to Earning Trust When Onboarding A Paid Search Client Read More »
Onboarding, a fresh beginning for both the “onboarder” and the “onboardee”. It entails new relationships, new opportunities, and the bright aspirations of a young and budding customer that you want to bring to success. Most importantly, it marks the new beginnings of a customer’s journey, in which they are easily affected by any information and
It might be considered an afterthought for some, but in the world of Customer Success, poor customer onboarding should be one of your top priorities. Why? Because it happens to be the leading cause of churn. 23% of churn, to be exact, is caused by poor onboarding (Preact). One way many Customer Success professionals are
We all know that attracting new clients is exciting, but fruitful, long-lasting customer and client relationships are where service providers build and solidify their reputations. The building, nurturing and growing of customer engagements should be a primary focus across the B2B spectrum, whether you’re selling software – like Sprout – or services, like our agency
How New Client Onboarding Strengthens Relationships & Retention Read More »
The very beginning of any relationship is awkward. Do you think your customers feel that way about the beginning of their relationship with you? Because if they do, that’s bad. It’s a severe threat to your business! It’s kind of like being on time for a party. Everyone’s feeling things out, sizing up the room,
Create Customers for Life with the Perfect Onboarding Read More »
Advice for tech marketers rarely covers the words they should be using. Perhaps that’s not surprising in a business that takes perverse pride in its jargon, acronyms, neologisms and quirky branding. But bear with me, because I’m going to bring my inner word nerd out to play. Don’t worry — I’ll balance that with a
Every year, we onboard about 200 people, which is no easy feat. That’s why I helped create what is now MailChimp’s onboarding program. As a result, gone are the days when a new hire would be dropped off at their desk and left to their own accord. When the program started, I was the only
