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Right now, you’re likely reading this article on your phone, tablet, computer, or somebody might have even texted or emailed you the link, you name it. Do you realize what that means? It means that you have access to data on-demand, anytime you want it. And you had the option to pick from thousands of
How to Use Net Promoter Score to Optimize Your Customer Experience Read More »
In an ideal world, every company hopes to build legions of loyal, satisfied customers who will not only provide them with repeat business, but enthusiastically promote their company to friends and family. Word of mouth and positive customer recommendations have countless benefits for a business, particularly one in the process of establishing itself. They help
What is a Net Promoter Score (NPS) and why do you need one? Read More »
“Net Promoter Score” is a simple-to-understand customer loyalty indicator closely associated with sales and profit growth. Online sellers can use this metric and associated customer interactions to improve customer service, encourage loyalty, and grow. Fred Reichheld of Bain & Company, in conjunction with research firm Satmetrix, developed (and trademarked) the Net Promoter Score concept in
Net Promoter Score Is the Best KPI for Ecommerce Read More »
