Using social media to deliver great customer service is no longer an option — it’s a must. Twitter reports that customer service interactions on social have jumped 250 percent in the past two years. Two-thirds of consumers are already using Twitter or Facebook for customer service. By 2020, Gartner predicts that 90 percent of brands […]
[Reminder] Customer Experience in the Age of Social Media Read More »
Reddit reportedly raised $200 million in its latest investment round, bringing its total value to $1.8 billion. Among Other Things, Reddit Raised Funds for a Redesign The highly popular social news and discussion website is planning on using at least some of those funds to complete a redesign, according to Recode. The website appears archaic relative to other frequently accessed
Reddit $200 Million Redesign Plan Serves As Reminder for Businesses to Stay Relevant Read More »
Google does not discourage these types of articles in the cases when they inform users, educate another site’s audience or bring awareness to your cause or company. However, what does violate Google’s guidelines on link schemes is when the main intent is to build links in a large-scale way back to the author’s site. Below
A reminder about links in large-scale article campaigns Read More »
