Renewal

5 SaaS Renewal Process Best Practices for Customer Retention

Wokandapix / Pixabay You should adopt a “time invested equals benefits gained” approach with your SaaS renewal best practices. With a focus on lifetime customer success rather than on quick revenue raising, you can turn your renewal process into a celebration of an ongoing partnership. It’s a customer-centered approach that reflects the broader economy we …

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5 Customer Success Secrets to Increase Renewal Rates

As you onboard customers, work with them to lock down specific goals they want to achieve with your product and outline a path to achieve these objectives. Doing so helps provide a blueprint for identifying potential problems in the future and ensures alignment on strategic goals. 2) Behavior-Based Customer Success Engagements Most customer relationships have …

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