Replying

Replying to bad online reviews may be more important than getting 5 stars

When it comes to online reviews, you may be in for a few surprises.  Some negative ones won’t necessarily hurt a business’ bottom line, and five-star ratings aren’t necessarily as good as they seem in the consumer’s eyes. Those are just some of the findings in a recent study of more than 200,000 small businesses  that looked …

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Vendors fail to shoot fish in barrel by not replying to customer questions

Chart of the Day: Work-related customers are rarely having their questions answered 84% of B2B customers don’t expect to hear back from companies when they have a purchase-related question. Not a third. Not half. 84%. This research has been revealed by intelligent appointment scheduling company TimeTrade, who polled B2B buyers about the purchases they make …

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Why Bloggers Aren’t Replying to Your Outreach Email [NEW DATA]

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