Routing

A project aims to help ISPs mind their routing security manners

When my kids were younger, we used to tell them we were going to send them to “manners camp” if they didn’t behave properly at the dinner table. An Internet Society-supported initiative, the Mutually Agreed Norms for Routing Security (MANRS), has tried to coax Internet service providers into minding their manners as well—particularly when it …

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Implementing routing with React Router and GraphQL [Tutorial]

Routing is essential to most web applications. You cannot cover all of the features of your application in just one page. It would be overloaded, and your user would find it difficult to understand. Sharing links to pictures, profiles, or posts is also very important for a social network such as Graphbook. It is also crucial …

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4 Ways Ticket Deflection and Routing Can Help Customer Service Teams

Free-Photos / Pixabay Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues outside of their specialty then they aren’t maximizing the ways in which they can help customers. …

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How to Treat Your Buyers Like Cat Videos with Context-Based Lead Routing

Are you old enough to remember the first version of the internet? You’d do an internet search, and about 20,000 items came back as “relevant”? Maybe you searched for “cat videos” and you got website listings of all cities with the letters “c-a-t” in them, or you got a bunch of links to videos of …

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