Last week, the American Customer Satisfaction Index (ACSI) released its latest Retail and Consumer Shipping Report. Based on more than 85,000 consumer surveys, the study looks at satisfaction Read More
Satisfaction
eCommerce brands large and small have come to the realization that investing in a better customer experience (CX) can be the difference between growing and shutting Read More
Monday 10 February 2020, 9:10 amEditor’s Note: Many people eagerly look forward to the release of a new GRIT Report. In anticipation of the latest Insights Practice edition, Read More
According to a study conducted by the University of Technology Sydney (UTS) Business School and published in the Journal of International Business Studies, customer satisfaction is Read More
A steady stream of surveys and anecdotal evidence indicates Americans are less trusting and engaged with Facebook since the Cambridge Analytica data-privacy scandal broke in 2018. Read More
(MENAFN - PRLog) PALATINE, Ill. - July 8, 2019 -PRLog--Nancy Burgess Strategic Marketing Inc . has released a new eBook, offering ways that businesses can deliver Read More
Harness 20 Value-Added Ideas for Enhanced Customer Value Delivery, Intense Customer Satisfaction and Fierce Customer LoyaltyJul. 8, 2019 / PRZen / PALATINE, Ill. -- Nancy Burgess Read More
A study finds clients spending above average for SEO services are more likely to be satisfied than clients spending less.The average amount that American small businesses Read More
Customer satisfaction questionnaires, also known as Customer Satisfaction Score (CSAT) surveys, keep your customers engaged with your brand, keep them feeling invested in their experience, and Read More
The importance of customer satisfaction is pretty much self-evident: If you don't satisfy your customers, they won't come back to buy from you. And not only Read More