Scores

Amazon and digital commerce top traditional retailers in satisfaction scores

SEO BLOG /

Last week, the American Customer Satisfaction Index (ACSI) released its latest Retail and Consumer Shipping Report. Based on more than 85,000 consumer surveys, the study looks at satisfaction in a range of retail categories: department and discount stores, specialty retailers, drug stores, supermarkets, internet retail and gas stations. Costco and Amazon tied. Amazon and Costco tied for […]

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Optimization scores, recommendations and their impact on Google Partner agencies

Optimization scores, recommendations and their impact on Google Partner agencies

SEO BLOG /

Are agencies going to be expected to “manage to the recommendations”? That’s among the concerns I heard from many marketers after Google announced the performance portion of the Google Partner program requirements will be evaluated based on manager account optimization scores starting in June, with added focus on Google’s automated recommendations. This change, in particular

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Study: Killing 'review gating' doesn't hurt scores and grows overall volume

Study: Killing ‘review gating’ doesn’t hurt scores and grows overall volume

SEO BLOG /

Not long ago, there were many companies in the reputation management segment doing what came to be called “review gating.” This is the process of soliciting customer feedback and sending satisfied customers down one path and others with negative sentiment down another. Gating holds almost no benefits. The “positive” path typically leads to relevant review

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Google Scores Win In “Right to Be Forgotten” Case

CybersecurityUpdate, DevNews, EU, Google, privacy, Search, SoftwareEngineerNews, WebProBusiness /

Google received a welcome victory in the European Union’s highest court in relation to the EU’s “right to be forgotten” rules. For the past five years, EU citizens have enjoyed the right to have search engines remove embarrassing or outdated information from their indexes. At the heart of the case was whether the right to

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Sphero Scores with Two Robot Kits to Hone Kids’ STEM and Soccer Skills

Emerging Tech, IFA2019, robotic ball, soccer, Sphero, STEM, Technology NEWS /

Sphero knows how to make STEM programming fun, and the company’s latest robotics kits are no exception. Kids can find their STEM inspiration through sports using the new soccer-themed robotic kit, which contains a mini robotic ball that looks just like a soccer ball. Sphero also is releasing a comprehensive mini kit with a variety

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Disparity in Digital Orbit’s readiness scores explained

Technology, Technology NEWS /

In researching the role and impact of six transformative technologies in key industries today, Digital Orbit utilized two focus groups. A collective of IHS Markit analysts formed one of the groups in question, while the other group consisted of respondents from Digital Orbit’s Key Influencer Survey—an appraisal of leaders and major decision-makers at companies

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College Board Ditches ‘Adversity Score’ and Revamps Effort to Give Context to SAT Scores

Education, Higher education, Technology, Technology NEWS /

Leaders of the College Board, which operates the SAT, wants a retest of its effort to help admissions officials understand the relative privilege of test takers. Last year the nonprofit began piloting what it called the Environmental Context Dashboard, a system that assigned a score of 1 to 100 to every student who took the

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