Register to the webinar for your region Australia: 28th May @ 11am AEST Europe: 28th May @ 11am BST North America: 28th May @ 11am EDT There’s more to customer experience than analytics – but it’s a great place to start! With the ever-growing data mountain that encompasses most corporations, it’s imperative to have an […]
CX Skills Series: Analytics Read More »
Register to the webinar for your region Australia: 30th June @ 11am AEST Europe: 30th June @ 11am BST North America: 30th June @ 11am EDT Gathering data, churning out insight and coming up with grand plans is all very well but eventually, someone has got to make something happen. You need a design thinker
CX Skills Series: Execution Read More »
Register to the webinar for your region Australia: 29th July @ 11am AEST Europe: 29th July @ 11am BST North America: 29th July @ 11am EDT Shocking though it might be, few people were ever really persuaded to make a decision by a change in NPS® score. Which means that to get people across the
CX Skills Series: Influencing Read More »
March 18th, 2020 Conference Toby Daniels We are experiencing an extraordinary moment in history. COVID-19 has changed the fabric of our lives, potentially forever, and today I am here to provide you with an update of how we are navigating things at Social Media Week. The past two weeks have been a dizzying experience, however,
Introducing #SMWONE: A Virtual Conference Series Read More »
Since My Hero Academia debuted, the series has tried to give its own spin on the superhero genre, and that includes the powers which go with it. Creator Kohei Horikoshi used his love of comics to bolster the work with each chapter, but its English translators also carry a fair burden with their turnaround. Over
My Hero Academia Translator Explains Why the Series Calls Powers ‘Quirks’ Read More »
The sheer scale and diversity of unstructured data sources is daunting. But those sources house valuable insights that can make an enormous difference in a competitive market. Ignoring them is not an option. They are critical to determine customer intent, keep abreast of vital market trends, or get early warning of product or
Confirmit CX Expert Series: Ryan Denny Read More »
Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly
Confirmit CX Expert Series: Andy Dingwall – Kingfisher Read More »
Tuesday 4 February 2020, 7:00 am Just about a year ago Alex Hunt assumed the CEO role at PRS IN VIVO, charged with driving transformation and innovation at the venerable leader in package testing. In this interview, we check in a year later to get his perspective on the journey so far, what he has
CEO Series: Interview with Alex Hunt, CEO of PRS IN VIVO Read More »
Computacenter is a leading independent provider of IT infrastructure services, enabling users and their business in a digital world. They advise organizations on IT strategy, implement the most appropriate technology, optimize its performance, and manage customers’ infrastructures. In this video, Donna Kempster of Computacenter provides her advice on
Confirmit CX Expert Series: Donna Kempster – Computacenter Read More »
Tuesday 28 January 2020, 7:00 am SurveyGizmo is one of those companies that has been on my radar for many years, but for whatever reason, I just never really got to know well. I had heard from many folks about the benefits of their modular, API-driven architecture and knew that they were the engine behind
CEO Series: Interview with David Roberts, CEO of SurveyGizmo Read More »
