Last year, I attended Hootsuite’s Connect conference, a virtual event focused on how to master social media for business. One of my favorite sessions was about social customer service on Twitter, facilitated by one of Twitter’s very own, Rob Hamilton. Since this conference, Rob has gone on to work for Amazon and, no doubt, uses the insights he shared […]
How to Nail Customer Service on Twitter (Plus 8 Brands Who Have) Read More »
Lars Bjork, the of CEO Qlik, has built the company with a service focus around a “we” Leadership Style. My father had a particular view of service. You served your customers, your employees, your family, your community and your shareholders. He would employ people fresh out of jail to give them a second chance. He
Customer Centric Leaders Have a Service Focus Where Authenticity Trumps Ego Read More »
Noah Timpson Noah Timpson is a Montreal SEO consultant with 7 years’ experience in the industry. He is also a writer, mentorship speaker and internet entrepreneur. Noah is a dedicated family man living in the city with his wife and kids. Noah Timpson has written 1 articles for DomainInformer. View all articles by Noah Timpson…
4 Tips to Help You Choose the Right Montreal SEO Service Read More »
July 5, in an exclusive report, media outlet OSEN reported that actor Seo In Guk knew of his medical condition (osteochondral lesions) — which is grounds for exemption from military service — well ahead of time, but enlisted anyway. The report suggests that either Seo In Guk was extremely adamant about enlisting in the military,
Becky Nichols didn’t set out to start a successful business. She just wanted to give sick kids something to eat, filling a need she understands the importance of on a very personal level. An Inspiring Small Business Story Nichols is the founder of Loving Libbie Foundation, an organization that runs Libbie’s Funtime Foodtruck. The food vehicle
Mother’s Love Creates a Service Aimed at a Very Special Need Read More »
I was recently in downtown Philadelphia for a meeting, and I arrived a little early. I decided to walk a few blocks and look inside the lobby of the Ritz-Carlton because I was told it was an incredible historic building. I had also had heard that they had great service. When I walked up the
If You Want to Improve Your Customer Service, Take a Look at How Ritz-Carlton Does It Read More »
“I’ll have a venti latte, triple shot, coconut milk, with a sprinkle of cinnamon.” If you frequent Starbucks, you’ve probably heard other customers give complex orders like this. Maybe you give them yourself. Do Starbucks’ customers blink at the verbal gymnastics some customers perform just to get their cuppa joe? Not at all. In fact,
Business Service Companies: Learn from Starbucks How to Treat Customers Read More »
Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. It’s sad when an airline you like goes and does something that makes it sound very unlikable. In this case, the tale revolves around a flight in which the cabin crew only gave the passengers a
Acquisitions, consolidations, and advances in technology have all changed the landscape for email service providers. Red Pill Email, a consulting firm, offers a vendor guide to help sort through possible email vendors. The landscape of email service providers is continually evolving, with advances in technology and changing needs of brands and merchants. In this article,
Tips on Choosing an Email Service Provider, in 2017 Read More »
The rise of the experience-based economy has increased the popularity of services that handle the particulars and make it easier for the customer to enjoy their experience while finding exactly what they are looking for. Travel agencies, clothing curators, and subscription services are just a few examples of how consumers are willing to go with
