SMBs

SMBs Satisfied with Digital Transition Miss Out on Digital Transformation

Last year I caught up with my buddy Joe Galvin. Galvin serves as Chief Research Officer of Vistage. The business advisory and executive coaching organization’s membership includes more than 22,000 business owners and executive leaders. Recently I caught up with him again. And we talked about a phrase that continues to get a lot of …

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SMBs Failing to Urge Customers to Leave Positive Reviews, Research Finds

Not enough small businesses advocate for their brands in ways that allow them to build their online reputations, new findings from Clutch Research’s The Manifest suggest. Small businesses that want to exercise greater control over their online reputations must first claim control over their online narratives by encouraging customers to leave positive reviews and sharing …

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Google bringing call intelligence and automation to SMBs, for $39 per month

Google is bringing enterprise-like automated customer service and call intelligence capabilities to small businesses (SMBs) for a flat fee of $39 per month. Today, Google’s Area 120 experimental products group announced the introduction of a new virtual agent and telephony product called CallJoy. CallJoy promises to help small businesses offer better customer service, free up …

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