Southwest

United Airlines Employees Rebelled Over the ‘Lottery Bonus.’ At Southwest Airlines, They Rejoice. Here’s the Big Difference

What’s the difference between United Airlines and Southwest Airlines? Recently, United Airlines announced it was going to replace its bonus system with a new lottery bonus system, and employees revolved. But, it turns out Southwest Airlines has had a different kind of lottery rewards program in place for more than a decade–and the employees I’ve heard from absolutely …

United Airlines Employees Rebelled Over the ‘Lottery Bonus.’ At Southwest Airlines, They Rejoice. Here’s the Big Difference Read More »

Southwest Airlines Had a Brilliant Reaction When a Passenger’s WiFi Wouldn’t Work

Meet Mike, who works for Southwest Airlines. Actually, we’ll probably never truly meet Mike. We don’t even know his last name. All we know is that he’s part of the Southwest Airlines Social Care Team–the group of people on the other side of the Southwest Airlines Twitter feed. Oh, and we also know that he was working …

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A Passenger Sued Southwest Airlines for Exactly $74,999 and It’s Totally Brilliant. Here’s Why

You may have heard: A Southwest Airlines passenger is suing Southwest for landing at the wrong airport. It’s the kind of case we talked about back in law school, and I was intrigued enough to dig up the court complaint down in Missouri. I’ve included it at the bottom of this story.  But I think the …

A Passenger Sued Southwest Airlines for Exactly $74,999 and It’s Totally Brilliant. Here’s Why Read More »

About the Little Girl and the Dog Bite on Southwest Airlines: Everyone’s Forgetting This 1 Key Thing

You heard about the Southwest Airlines flight where the little girl was injured by a support dog, right?  The story went viral. Questions were asked. Was she bitten? Was she merely “scraped?” Was it all her fault to begin with? In all the noise, however, something was glossed over: an entire legal specialty with an admittedly …

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Southwest Airlines Just Made a Surprising Decision That Might Cause Some Flyers To Raise an Eyebrow (Or Two)

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. I was woken by an earthquake last night, which slipped my mental cogs into the off-kilter position. And I confess the cogs are still there after hearing of all the entertaining things that have happened this week …

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Family Says Southwest Airlines Booted Them From Flight Just Because Passengers Thought Daughter Had A Medical Condition

Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  This may sound like a lousy reason to remove a family from a flight. The Newman family — mom, dad and two daughters, aged 4 and 6 — were on their way from Chicago to Disneyland. Their …

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