suffers

Wikipedia suffers outages in Europe, Middle East due to sustained DDoS attack

DDoS, hacking, Infra, Infrastructure, News, Technology NEWS, wikimedia, Wikipedia / Good To SEO

Wikipedia was offline across several countries in Europe and the Middle East Friday after the popular online encyclopedia was targeted in a distributed denial of service attack. The Wikimedia Foundation Inc., the non-profit organization that runs Wikipedia did not go into a lot of details about the attack but implied that the attack may have […]

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Why Service Suffers When Unhappy Customers Sound Happy

ijmaki / Pixabay During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when, in fact, they had not been sufficiently helpful or gotten the customer the best possible outcome. Although