suffers

Team USA basketball vs. France, score: United States suffers early exit in FIBA World Cup at hands of Rudy Gobert and Co.

Team USA’s hopes of winning a third consecutive FIBA gold medal — and sixth consecutive international gold medal — are now over.  The United States lost to France, 89-79, in the quarterfinals of the 2019 FIBA World Cup on Wednesday, snapping a streak of 58 straight wins in international competition. It also marked the United …

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Wikipedia suffers outages in Europe, Middle East due to sustained DDoS attack

Wikipedia was offline across several countries in Europe and the Middle East Friday after the popular online encyclopedia was targeted in a distributed denial of service attack. The Wikimedia Foundation Inc., the non-profit organization that runs Wikipedia did not go into a lot of details about the attack but implied that the attack may have …

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Why Service Suffers When Unhappy Customers Sound Happy

ijmaki / Pixabay During a recent visit at a client company, the management asked me about the problem of service reps who feel like they’re successful because a customer thanked them graciously, even enthusiastically, for their help, when, in fact, they had not been sufficiently helpful or gotten the customer the best possible outcome. Although …

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