We all want to grow our business. And a great way to grow your business is by keeping your customers happy and understanding why your unhappy customers are… unhappy. Getting customer feedback is imperative to give you the understanding of what your business is good at and where it needs to improve. It will also […]
SMS Surveys Are the Only Way to Get Customer Feedback Read More »
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White labeling your surveys will build trust when collecting data and help increase response rates Protecting your brand identity in today’s digital world is of paramount importance, especially if you are engaging with customers and asking for their feedback. Consumers are savvy and something as simple as a bona fide branded domain can build trust
What is domain branding and why is it important for customer surveys? Read More »
Now, more than ever, consumers look for brands that deliver relevant, personalized messaging. In fact, 74% of online consumers get frustrated with websites that serve up irrelevant content—like offers, ads, and promotions—that has nothing to do with their interests. However, businesses struggle to understand what personalization can and should look like. Below we explore how
How Experience Surveys Help Brands Connect to Customers Read More »
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What’s the number one goal of content marketing? Besides the obvious answer of generating leads and making conversions, it’s maximizing engagement. Content marketing thrives on engagement! You want your audience to take an active interest in your content and interact with your brand. This typically comes in the form of likes, shares, comments, etc. But
One of the best ways to figure out what your customers want is to ask them. Don’t get me wrong, looking at numbers and statistics gleaned from various sources is helpful, and this includes comments on posts, Facebook Likes, click-through rates, newsletter subscriptions, and more. But, you’ll never learn more than when you hear the truth
How to Create & Use Surveys in Your Content Marketing for More Personalized Content Read More »
What to measure when conducting customer surveys The customer has to be at the heart of your strategy. That’s so elemental it hardly merits saying. But how do you accurately build up a picture of your customers desires, wants, and needs? Customer surveys offer a valuable way of connecting with your customers and understanding them better.
How to improve your customer surveys [Infographic] Read More »
