Tangible

Despite what media and politicians say, there is no tangible tech backlash from consumers, who shrug off warnings of a dystopian future and embrace new tech (Rob Walker/New York Times)

Rob Walker / New York Times: Despite what media and politicians say, there is no tangible tech backlash from consumers, who shrug off warnings of a dystopian future and embrace new tech  —  Worse, we think there is one.  —  Mr. Walker is the author of “The Art of Noticing.”  —  It’s fun, and increasingly …

Despite what media and politicians say, there is no tangible tech backlash from consumers, who shrug off warnings of a dystopian future and embrace new tech (Rob Walker/New York Times) Read More »

Omnichannel Experiences Are Critical but Must Drive Tangible Business benefits to Be Successful

“Omnichannel” has been a buzz word in CX circles for a while now. Which makes complete sense. Whereas before you were in control, your customers now want to engage with you on their terms whenever and however they want. And this occurs across every contact point – be this online via your desktop or mobile …

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