threatening

Passengers are threatening customer service agents at airports: survey

Passengers are threatening customer service agents at airports: survey

It doesn’t take much for passengers to get frustrated at the airport — and according to a new survey, they’re taking it out on customer service agents. A new U.S. Government Accountability Office (GAO) survey of 104 airline customer service agents found that, in the last year, about half had passengers verbally threaten them, while 10% claimed …

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