Twilio

Be My Eyes turn to Twilio to maintain rapid connectivity as user numbers grow

Be My Eyes turn to Twilio to maintain rapid connectivity as user numbers grow

Wednesday 22-01-2020 14:49 Be My Eyes, whose app connects sighted volunteers with blind and low-vision users over video chat, has selected cloud communications platform Twilio to power the app, to overcome lags in connection time as the app scaled to 178,000 users in under five years since launch. Across the globe, an estimated 253m people …

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Twilio study finds consumers prefer email and text when communicating with brands

Cloud communications platform Twilio has released a new study that found consumers prefer email and text when talking to brands, despite a wide selection of channels. The survey, which includes responses from 2,500 global consumers, also concluded that despite negative consumer sentiment toward how businesses approach communications, they are more likely to reward businesses that …

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Text Conversations Build Customer Relationships, Says Twilio CEO

“We are starting to see companies where not only can they text you but you can text them,” says Twilio CEO Jeff Lawson. “That’s the nature of a conversation. That’s how you build relationships over time. It’s two way. The leading companies are figuring out that actually if you create this dialogue it creates great …

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