Register to the webinar for your region Researchers today are under increasing pressure to deliver high-quality results to their clients faster than ever before to remain competitive. The challenge is high-quality takes time! To balance both speed and quality we need to go back to the basics and identify […]
Webinar: Back to the Basics – Improving Speed and Efficiency in Research Read More »
Register to the webinar for your region: Historically, B2B and B2B2C companies have focused their analytics on either customer insights (CI) and revenue or cost optimization and operations. This made sense in years past, when firms could focus on a single source of advantage
Webinar: Analytics and the Customer Experience: The Untapped Opportunity Read More »
Register to the webinar for your region CX teams are having a tough time. Our latest state of the nation survey suggests that CX programmes are still struggling to make an impact on the business. This can’t go on. It’s time for a CX revolution. But what
Webinar: The CX Skills Revolution: Are you Ready? Read More »
Register to the webinar for your region It’s high time researchers and insights professionals shattered the old, tired perceptions that we’re data wranglers. We need to be a catalyst for growth both in our own business and for the clients that depend on us. There are two
Webinar: How MR can deliver business impact Read More »
Register to the webinar for your region Data Science, Analytics, and Insights are indeed the ‘New Power Team’ for unlocking hidden truths in data. But there is still one challenge you must overcome. No matter how good the insights you uncover are, they are useless if your clients cannot
Webinar: Data Visualization 101 | Confirmit Read More »
Off the top of your head, can you remember the name of the store associate that served you the last time you bought some sweet treat? Probably not. Ok, let’s try this one. DOWNLOAD The last time you went shopping for clothing, what was your exact path
The Moment of Truth: Collecting In-The-Moment Feedback Read More »
In this video, Terry DuVarney, First VP Loan Administration at PennyMac talks about the impact of the customer experience program that she and her team have developed. Terry highlights the importance of building strong internal relationships with stakeholders around the business in order to drive change. PennyMac’s executive team are
Confirmit CX Expert Series: Terry DuVarney – PennyMac Read More »
