Workflow

Asana adds workflow automation, voice transcription

Work management vendor Asana has introduced new automation capabilities for its software, including a rules builder that lets users automate repeatable steps.  Asana, founded by Facebook co-creator Dustin Moskovitz and software engineer Justin Rosenstein, is a collaborative work management app that lets users track and manage tasks on an individual, team or organization-wide basis. It …

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Slack rolls out new Salesforce integrations, launches Workflow Builder

Slack has added new integrations with Salesforce’s customer relationship management (CRM) and customer service apps, part of its ongoing push to bolster connections with other “best of breed” cloud apps. The integrations are aimed at enabling better information-sharing between Salesforce and the team collaboration app, which now has 12 million daily active users. Slack now …

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Box debuts new security controls, other enhancements to workflow automation tools

Cloud storage company Box Inc. is using its annual BoxWorks conference as a launchpad for its new Box Shield as well as enhancements in Box Relay, helping users secure their most important data and collaborate more easily on various projects. First up today is Box Shield, which is an add-on service built into Box’s content management suite …

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New Skype Features Improve Workflow for Small Businesses

Work has evolved to mean anywhere and anytime, and this is made possible because of digital technology. And platforms like Skype are adding more features to the collaborative and communications process to increase productivity. A little over two months ago Skype added screen sharing, call recording, and subtitles on mobile devices. This time around the …

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5 Ways Using Workflow Can Improve the Customer Service Experience

Image by Clker-Free-Vector-Images from Pixabay Would you be surprised to hear the earliest concept of workflow dates back nearly 100 years? Billed as a “rational organization of work,” it originally started with manufacturing then later found its way into office functions. Today, workflow has continued that evolution. Through technology, workflow delivered on a common, company-wide …

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The importance of an effective review management workflow

Whether it’s finding accommodation, booking a restaurant, choosing a new car or upgrading software for your business, reviews will impact your purchase decision. Indeed, nearly 95% of shoppers read online reviews before making a purchase, which will have a huge impact on website conversion rates. It’s therefore vital that marketers know how to harness user–generated …

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