Not All Managed IT Service Providers are Created Equal. Here’s How to Tell When You’ve Found the Right Match for Your Company
You’ve decided that managed IT services are right for your business, and since you clicked on this article, you must have made some progress in the research phase of finding your managed services provider. You might even feel like you’ve found “the one.” That’s so exciting! It means that all kinds of good things are on the horizon — improved experience, shorter downtimes, better tech support, you name it!
But how do you know for sure if you’ve found the right managed service provider (MSP) for your business? Take these 3 things into consideration before making your final decision:
- Has communication with your prospective MSP gone smoothly?
- Does your MSP have a plan that will allow them to grow with your company?
- How does the thought of signing a contract with your potential MSP make you feel?
Communicating with your prospective MSP is easy.
Managed services are supposed to make your life easier. They can’t do that if you’re struggling to get in touch with the company providing your managed services. From the beginning, your prospective MSP should demonstrate that they are ready and willing to hear your concerns and respond to them promptly. If the company you’re considering does this during the sales process, you can expect similar quality service in the future as well.
Your MSP is positioned to grow with your business.
Another reason managed services are a great option for many companies is that they make it possible to develop scalable IT solutions. Since it’s a huge part of the allure of managed services, any good MSP will be ready and willing to discuss scaling your IT package as your company grows.
Ensuring that your MSP has a plan in place that allows them to grow with your business is also beneficial to you because, if for some reason they aren’t prepared to grow with your business, you will need to be prepared to find a new MSP later on.
It just feels right.
When you know, you know, right? That wisdom applies to everything from buying a car to dating hiring employees to — yes, even finding the right provider for your company’s managed services. Sometimes you can’t quite put your finger on why you like the company — maybe it’s their core company values, or maybe you had an immediate connection with the representative you’ve been working with.
Regardless, something about your interaction with them makes them stand out from the rest as a business you’d like to partner with. When it really comes down to it, your MSP becomes a crucial part of your team, which means the “chemistry” needs to be there just like when you make any other hire.
Managed IT services can make a huge difference for your company, and choosing the right provider is essential. If you’ve gone through this list and your MSP still stands out, congrats! It looks like you’re ready to go.