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HOLMDEL, N.J. — WorkWave, a provider of cloud-based software solutions, showcased several new WorkWave PestPac solutions, features and partnerships at last week’s PestWorld, in San Diego. WorkWave also debuted a new small business-focused version of its PestPac software, PestPac Select. 


PestPac Select is a new version of the PestPac solution specifically designed for small, residential pest control businesses. PestPac Select delivers the power and capabilities of PestPac via a simplified, easy-to-use interface focused on helping residential pest control businesses save time and money, and enabling them to reach their full business potential. Equipped with insightful and intelligent dashboards, PestPac Select provides insight into business performance so that owners can focus on critical decisions, improve the order-to-cash cycle, reduce manual tasks, and free up more time to service customers. It includes the complete service management functionality required to run their business – from generating sales to delivering an exceptional customer experience, the software provider reports. 


WorkWave is also now partnered with A&K Software’s TermiteKiosk to enable PestPac and PestPac Select customers to easily create customized California WDO/termite reports that comply with all State regulations. WorkWave says this exclusive partnership provides a unique advantage to PestPac users because it alleviates the unyielding process of keeping up with, filling out and presenting California’s complex termite reports. Customers will be able to manage their service orders and activities within PestPac and PestPac Select, pre-filling custom reports to make their completion easier, and retaining these reports within the WorkWave applications so that a clear history is available.


At PestWorld, WorkWave also showcased:


Mobile Sketch and Treatment Areas – Mobile Sketch allows technicians to create a digital map of a customer’s property, complete with key features, treatment areas, devices or notes, overtop of advanced grid and satellite images. Technicians can also add a combination of preset icons, and shading for specific material treatments, to give complete insight into all aspects of a property, improving knowledge handoff from one technician to another, increasing safety, and upselling future treatments.

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RouteOp Enhancements – RouteOp utilizes a proprietary algorithm to help its users plan the most efficient routes – helping save time, money, and fuel by reducing drive time for technicians. It enables businesses to make smarter, more cost-effective choices with the enhanced ability to compare “stats” to manual changes made to routes, the company says. Users can instantly schedule or reschedule individual appointments, all while honoring customer requests and constraints. 


WorkWave Payments –  WorkWave recently launched WorkWave Payments, a streamlined, PCI Level 1 certified payment solution seamlessly integrated into WorkWave PestPac and PestPac Select. With WorkWave Payments, pest control companies have one point of contact, one rate for all payment transactions, and one payout for each business day.


WorkWave Agency Bundles – The Business Accelerator program is a new digital marketing and lead generation package from WorkWave Agency. This offering helps customers generate more leads and opportunities from online resources, by improving their website, digital ads, Google ranking via Search Engine Optimization and AdWords campaigns – all focused on helping companies increase their growth in 2020. 


Also at PestWorld, WorkWave previewed and solicited user feedback on the following new offerings:


Online Reviews – The preview of the expanded Online Reviews marketing solution (previously Business Reviews) will enable businesses to easily monitor and maintain a genuine presence on online review sites such as Google and Facebook, engage with end-customers, and win new business. A new user interface and consolidated dashboard automatically indicate which reviews should be addressed, which team members are engaging with customers who leave reviews, and provides the ability to measure and drill-down into overall satisfaction rating, and more. Online Reviews also aids in improving a company’s Google search ranking and thereby increases inbound opportunities.

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Remote Assistance – The Remote Assistance tool uses merged reality to blend two real-time video streams into an interactive environment. Launched via a simple Mobile App button, this allows technicians in the field to get real-time assistance from remote experts or more senior technicians, who can provide “hands on” assistance.


Business Intelligence Dashboards – An entirely new set of next-generation dashboards that will provide near real-time insight into critical business operations and long-term performance. These visual metrics, dashboards, benchmarks and recommendations will aid in improving daily decision-making, helping management improve overall operations, proactively correct performance issues, and seize opportunities before they pass. 


WorkWave has also recently partnered with Azuga to become a value-added reseller of their telematics solution. Azuga, a leading global connected vehicle platform for commercial fleets and insurance, provides reliable end-to-end GPS fleet tracking solutions through leading hardware technology, integrated coaching and driver rewards programs, vehicle diagnostics, scheduled maintenance and fuel card management. Azuga also offers Azuga SafetyCam, an integrated dashcam as an added option for full visibility into driver behavior to further reduce accident frequency and severity. Together Azuga and WorkWave’s solutions provide end-to-end fleet management that empowers service-oriented companies to realize ROI through improved safety and reduced operational costs, WorkWave says.




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