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In light of global events related to COVID-19, we want to reaffirm our commitment to ensuring Bitly products and services are up and running for our customers.

We understand our customers and users rely on Bitly to share critical content and communications with their audience, especially in times like these.

To mitigate potential disruptions to our business, including those resulting from COVID-19, Bitly has an established business continuity and disaster recovery program. Our standard operational and on-call practices are designed with redundancies to support remote or geographically distributed teams.

In addition to our continuity and disaster recovery plan, to ensure the COVID-19 situation will not impact Bitly’s platform or services, we have implemented a mandatory work from home policy for all our team members across all offices.

In advance of our mandatory work from home policy, here are the additional company-wide measures we have taken:

Followed official guidelines: In the run up to mandatory work from home, each of our offices adhered to guidelines from the Center for Disease Control (CDC) and the World Health Organization (WHO).
Maintained travel records: We captured and are maintaining records of any team members with planned or recent travel, to inform any additional measures needed as the situation develops. 
If any teammate was feeling ill: Teammates with any sickness whatsoever were instructed to stay home.

Our team continues to actively monitor for relevant facts and updates. We will continue to adjust our approach to deliver on our commitment to you, our customers and users, while promoting the safety and well-being of our employees.



March 16, 2020

Chief Operating Officer, Bitly



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