In your life, there are big, defining moments that you never forget. Weddings. Heartbreaks. Vacations. Graduations. Homeruns. Births. Funerals.
But then there are smaller, defining moments that stay with you, too. The experiences that transcend your everyday “normal,” and bring delight and surprise into your life. They suddenly transform your ordinary into extraordinary. They’re memorable, unexpected, and impactful.
It’s these smaller moments that AWeber has strived to create daily for our customers over the past 20 years.
It’s why we provide an award-winning 24/7 Customer Solutions team at our headquarters in Pennsylvania. They’re here to help you succeed around-the-clock.
It’s why we send socks, T-shirts, stickers, and hand-written notes to a new group of customers every single month.
It’s why our Chief Operating Officer, Sean Cohen (who started as a Customer Solutions Manager at AWeber 17 years ago) still communicates with customers through email or on the phone on a weekly basis.
It’s why every new feature we release on our platform is based on extensive, one-on-one customer feedback.
It’s why our spam-fighting space explorer mascot, Commander AJ, makes impromptu appearances at conferences to meet up with customers. (Heck, it’s why we built a lifesize space explorer mascot to begin with!)
And it’s why, after a customer tweeted us saying, “I love AWeber. If you guys made a cereal, I’d eat it every morning,” we actually made a brand-new cereal and sent it to him.
“Everything we do has an impact on our customers,” says Cohen. “So we shoot for remarkable. Not good. Not great. But remarkable.”
Now, to celebrate 20 years of creating remarkable experiences for more than 1 million small businesses, AWeber wants to reward one small business or nonprofit that goes above and beyond for its customers. That’s why we’re launching the Small Business, Big Impact! Award.
The Small Business, Big Impact! Award contest begins on October 15, 2018, and all entries must be submitted by January 4, 2019 at 11:59 p.m. ET. To enter, click here. Tell us how you already create remarkable experiences for your customers — and how you’d use the $20,000 to make an even bigger impact.
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