Freshdesk

7 Ways to Be More Responsive to Your Customers | Company Profile

It’s no secret that consumers and businesses customers are like are becoming more impatient and more demanding. Customers expect businesses to respond to them quickly, if not immediately, and it’s putting pressure on small businesses. Here’s a closer look at what customers expect from businesses, customer responsiveness trends, and how to be more responsive to […]

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What We Really Have is a Business Model Disruption

In 2010, Freshworks started as Freshdesk with a dream to make a dent in the world of customer support. The company has grown exponentially since then, moving well beyond customer service offering products that compete directly with Salesforce and others…  By necessity, from their humble beginnings in Chennai, India eight years ago, Freshworks brought an

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