Awe-inspiring customer experience starts, and ends, without ‘gotchas’
Recently, I had a remarkable and inspiring customer experience with Maui Jim. So much so, that I will never buy any other brand of sunglasses ever again. As a long time CX professional (CCXP and CXPA), it’s not easy to WOW me. Here are the elements that made Maui Jim stand out: Have a great […]
Awe-inspiring customer experience starts, and ends, without ‘gotchas’ Read More »