Chris Rank/Getty Images Calling it a "disgusting betrayal of trust," US attorneys with the Northern District of Texas announced Thursday that an ADT home security technician Read More
Customer
In our recent “Next Big Thing” webinar we brought together a cross section of Validity’s community—email marketing, data quality, and sales performance— to review the events Read More
Businesses today have a wealth of information to draw upon. It comes from customer touchpoints, mobile interactions, internet-of-things (IoT) devices, e-commerce transactions, and many more sources. Read More
How using neuroscience can help capture customer sentiment and predict future behavior Your privacy means the world to us. We share your personal information only when Read More
30-second summary: Customer reviews are a powerful tool that helps businesses understand what they are doing right and where there’s room for improvement. To efficiently collect Read More
This article was updated in June 2020 for accuracy and completeness. For me, marketing automation is one of the most exciting recent MarTech developments, because it Read More
Customers have a lot in mind when they land on a website to purchase a product or service. Some expect to find the product they have Read More
Facebook is rolling out an update to Messenger that will allow page owners to toggle back and forth between personal messages and customer messages.Business owners can Read More
This article was first published March 2015, updated May 2020. When I first started at Campaign Monitor, I reached out to a number of our blog Read More
AI is rapidly transforming the way that companies interact with their customers. MIT Technology Review Insights’ survey of 1,004 business leaders, “The global AI agenda,” found Read More