4 Ways Ticket Deflection and Routing Can Help Customer Service Teams

Free-Photos / Pixabay Even a fantastic customer service team can be plagued by poor ticket deflection and routing. Your stellar agents may be equipped to answer many customer questions, but if they need to sift through dozens of issues outside of their specialty then they aren’t maximizing the ways in which they can help customers. …

4 Ways Ticket Deflection and Routing Can Help Customer Service Teams Read More »