Support

Successfully switching to purely online research methodologies - ESOMAR COVID-19 Open Community Support Circle

Successfully switching to purely online research methodologies – ESOMAR COVID-19 Open Community Support Circle

Successfully switching to purely online research methodologies – ESOMAR COVID-19 Open Community Support Circle | Research World We value your privacy! In accordance with the European ePrivacy Directive, we must inform you that we place cookies on our website to improve your browsing experience, help us to understand our audiences better, enable us to provide […]

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Successfully switching to a virtual office - ESOMAR COVID-19 Open Community Support Circle

Successfully switching to a virtual office – ESOMAR COVID-19 Open Community Support Circle

Successfully switching to a virtual office – ESOMAR COVID-19 Open Community Support Circle | Research World We value your privacy! In accordance with the European ePrivacy Directive, we must inform you that we place cookies on our website to improve your browsing experience, help us to understand our audiences better, enable us to provide you

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Marketing channels

5 Ways Public Relations and Content Marketing Support Each Other

Public relations and content marketing are two very different departments that do very different things—or so you think. Although each department has different responsibilities, it’s essential to note that the two can create an unstoppable marketing powerhouse. While both public relations and content marketing deal with the creation and distribution of information, they do it

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Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Quick Resource Guide To Help Organizations Scale Healthcare Support During COVID-19

Forrester has curated a list of companies that are delivering virtual care services and support for health insurers, healthcare providers, employers, and consumers during the COVID-19 pandemic.  While some vendors initially offered temporary discounts or free services, many have discontinued these practices. From self-triage to virtual care, these services allow healthcare organizations (HCOs) to screen

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Governance, Risk, And Compliance Platforms Support Innovation And Are Critical In Turbulent Times

Governance, Risk, And Compliance Platforms Support Innovation And Are Critical In Turbulent Times

On March 9, we launched the update of one of our most read and anticipated reports, “The Forrester Wave™: Governance, Risk, And Compliance Platforms, Q1 2020.” It represents at least six months of work for the lead analysts (Alla Valente and Renee Murphy) and the research director (Amy DeMartine). The 2018 version of this Wave

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Google Rich Results testing tool adds support for 'How To' markup for Google Home displays

Google Rich Results testing tool adds support for ‘How To’ markup for Google Home displays

Google announced that the rich results testing tool now also supports showing you how your How-to markup will look on the Google Home hub and other smart displays. What it looks like. Google shared a screen shot of how how-to markup will look like in the rich results test tool on a Google Home hub:

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Customers want more text-based customer support options from brands

When asked about customer support preferences, 72% of consumers age 18 to 64 said having the ability to text with a live agent in real-time would improve their overall customer service experience. The question was part of a survey conducted by the customer experience platform UJET polling 500 U.S. consumers on customer support experiences. The

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