I’ve been lucky enough to take part in a number of industry awards events over the last couple of years. To be clear, by ‘lucky’ I’m absolutely not referring to the part that involves lots of enforced grinning and – shudder – networking. Actually, the networking bit isn’t too bad once I man up […]
It may not be a classic scenario of “one step forward, two steps back,” but it seems that for every advance and forward trend in the customer experience arena, there is a contrary counter trend moving in the opposite direction or an unintended adverse consequence. Some ebb and flow in a maturing field is
I think we all can agree these are trying times. The global raise of Covid-19 has wreaked havoc and left a trail of confusion on every topic from business operations to toilet paper. While we cannot do much to help you secure such household goods, we can help you navigate the confusing waters of
We realize that most businesses are having to re-assess their priorities as the impact of the current pandemic becomes clearer. To assist in a small way with this, we are giving entrants to the ACE Awards some extra time to refine their submissions. We’re extending the ACE Awards deadline again – the new date
Now in its 15th year, the Confirmit ACE Awards are open to clients to recognize their commitment to listening to the Voice of the Customer, and also their achievements in Employee Experience. If your organization’s EX is evolving, the Employee Experience category is for you! We acknowledge the importance of collecting your employees’ feedback
Earlier this week, CX research directors David Truog and Harley Manning published a blog post that highlights two key points that I urge CX leaders who manage VoC programs to consider: understanding your customers is critical right now, and it is time to adapt your approach to CX. When it comes to your VoC program:
Evaluate And Adjust Your VoC Program To Improve CX During COVID-19 Read More »
Lately, we’ve received many questions about whether customer relationship management (CRM) vendors, specifically Salesforce, can do the same things that customer feedback management (CFM) platforms and voice-of-the-customer (VoC) specialists can do. The short answer is no. They can, however, complete some of the actions. When Salesforce acquired Tableau back in June, the acquisition wasn’t a
VoC Solutions Deliver More Horsepower Than What CRM Can Do Read More »
The best thing about the ACE Awards? Celebrating our clients’ success! And we’re very excited about the celebrations that the 15th anniversary will bring. Of course, the most important thing is that our clients reap the benefits from the efforts they put into their award-winning submissions. With many clients entering the awards year after
Six Ways an ACE Award Can Boost Business| Confirmit Read More »
With more and more top-quality submissions pouring in each year, how can you make yours stand out? At the ACE Awards HQ, we’ve put our heads together to help guide you. For all you hopefuls out there, here’s a round-up of our top tips for the best chance of writing a winning submission (and
Kingfisher plc is a home improvement company with over 1,300 stores in 10 countries across Europe, Russia and Turkey supported by a team of 77,300 colleagues. They operate under four retail brands – B&Q, Castorama, Brico Dépôt and Screwfix. They offer DIY and home improvement products and services to nearly
Confirmit CX Expert Series: Andy Dingwall – Kingfisher Read More »
