Word

Why has the ‘gig economy’ become a dirty word in marketing?

The ‘gig economy’ is often used as a catch-all term for flexible working. But with the world of flexible working being as wide and varied as standard fixed employment, why is the term so often regarded with such disdain? Barely a week goes by without another headline about zero-hour contracts or the practices of Uber,

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Why Surprise and Delight is an Ineffective Word of Mouth Strategy

There’s a trend in marketing, fueled by social media, of businesses trying to garner publicity by doing something special for a customer. Known as “surprise and delight” in the social media community, these initiatives typically involve finding a customer via Twitter or Facebook and then aligning operations to create a “magic moment” for

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