25 Things You Can Do With Unbounce that Your UX/Web Team Will Love


It’s Day 3 of Product Marketing Month. Today’s post is about discovering new use-cases for your products that can be useful for different functional users in your customer’s company. — Unbounce co-founder Oli Gardner

If you read the opening post of Product Marketing Month, you would have read about the concept of Productizing Our Technology (POT).

Productizing Our Technology
By taking our core tech, combining the available features, with new jQuery scripts, CSS, and some 3rd-party integrations, it’s possible to create a plethora of new “mini-products” that if embraced by the community, could inform future product direction.

When we created an initial list of product ideas, expanding upon what the base product can already do, I realized that — as we’ve moved from a single product to multiple — we’d not changed our perception of who the functional buyer persona is.

If you look at the table below, notice how product #1 is a standalone landing page used primarily for paid ad campaigns, but products #2 and #3 are designed to be used primarily on your website.

PRODUCT
Primary Use CaseUse standalone landing pages to convert more of paid (AdWords) traffic.Use on website pages to convert more organic traffic.Use on website pages to convert more organic traffic.
Primary PersonaCampaign StrategistWebsite OwnerWebsite Owner
Secondary PersonaDesignerCampaign StrategistCampaign Strategist
Tertiary PersonaCopywriterWeb Designer / DeveloperWeb Designer / Developer

Note: that for the personas listed, these are intentionally general, as it’s still part of our discovery. My goal is simply to show that they are most likely different.

We didn’t immediately realize that the teams using these products may not even be in the same department (marketing vs. web team vs. software development), for example. Or if they are in the same department (marketing), they might not work together on a daily basis.

This is a huge problem because it assumes that someone who runs paid campaigns is also going to be optimizing the organic traffic to a website, and is no doubt one of the reasons for low adoption of product #2 and #3.

A WTF Moment – How Could We Be So Blind?

When we talked to our customers and community members, we uncovered a startling fact: most people thought that the new products could only be used on Unbounce landing pages.

WUUUUTTTT! Not true.

Yes, you can, if you want. But the primary use case for the new products is for your website. We really didn’t see this misconception coming, which shows how important it is to always talk to your customers.

Who uses your products?

If you have more than one product, or if the users of your single product have different job roles, are you targeting and communicating with them in different ways? Or have you assumed that everyone will understand the same messaging?

Web developers are not very likely to be downloading an ebook about marketing, and thus will not be on our mailing list to hear about new products that could, in fact, make their job easier and more productive.

So, today, I’m going to share some of the functional use cases of popups and sticky bars that would be used by the UX and web teams that work on and manage your website. This is a very different market than we normally speak to, but super important as some of our research has indicated after the initial launch.

As I explore these use cases, try to follow along with your own products, to see if there are ways that you can create new mini products from the technology you possess.

Productizing Unbounce Technology
(Click image for full-size view)

Across the top (in yellow) are the core products, their features (such as targeting, triggers, display frequency), and the different hacks, data sources, and integrations, that can be combined to produce the new products listed in green in the first column.

To recap, each mini product is labelled as either NOW/MVP/NEW depending on how easy it is to create with our current tech:

NOW: These products are possible now with our existing feature set.
MVP: These products are possible by adding some simple scripts/CSS to extend the core.
NEW: These products would require a much deeper level of product or website development to make them possible. These are the examples that came from “blue sky” ideation, and are a useful upper anchor for what could be done.

The core technology is denoted as LP (Landing Pages), POP (Popups), SB (Sticky Bars).

In the table below you’ll find 25 of the ideas we came up with — that I selected from of a total of 121.

NOW: Can be built with existing features
1MicrositesBy using the URL targeting feature, a single Sticky Bar with links to multiple Landing Pages can effectively create a microsite.Landing PagesLP + SBTargeting: URL
Trigger: Entry
N/A
2EU Cookie Law BarYou’ve probably seen them all over the place. “All websites owned in the EU or targeted towards EU citizens, are now expected to comply with the law.” The EU has always been very strict and this requirement is why these bars have been popping up everywhere. Good news is, they’re wasy to make with geo-targeting.WebsiteSBTargeting: Geo
Trigger: Entry
N/A
3Two-Step Opt-In FormInstead of showing a lead gen form, you use a button or link that shows the form in a popup when clicked. This can help remove the perceived friction that a form conveys, and applies a level of commitment when the button is clicked that makes people more likely to continue and fill out the form.Website, Landing PagesPOPTrigger: ClickN/A
4Cart AbandonmentUse an exit Popup on your ecommerce product/cart/checkout pages to provide an offer to encourage a purchase.WebsitePOPTrigger: ExitN/A
5Multi-location GEO RedirectIf you have websites for multiple countries, you can present the entry Popup that uses geolocation to ask if the visitor would like to visit the site in their own country.WebsitePOPTargeting: Geo
Trigger: Entry
N/A
6Poll/SurveyAdd a form to a Popup of Sticky Bar to present poll or survey questions.WebsitePOP or SBTrigger: Entry, Exit, Scroll Down, Scroll Up, DelayN/A
7NPS SurveyPresent a Net Promoter Score in a Sticky Bar to ask your visitors and customers to rate how likely they are to recommend your product or brand to others.Website, Landing PagesSBTargeting: None, Cookie
Trigger: Exit, Scroll, Delay
N/A
8Outage NotificationPresent an entry Popup or Sticky Bar when there is site maintenance happening.SB or POPWebsiteTargeting: URL, CookieN/A
9TooltipsPresent a popup when someone clicks to show more info/instructions.Website, Landing PagesPOPTrigger: ClickN/A
10Referrer Contextual WelcomePresent a contextually relevant message to people arriving from another site.Website, Landing PagesPOP or SBTargeting: URL, Cookie, Geo
Trigger: Entry
N/A
11Co-marketing Contextual WelcomePresent a contextually relevant message to people arriving from a campaign run by you and a comarketing partner. This could show the relationship (both logos) and the joint offer.Website, Landing PagesPOP or SBTargeting: Referrer, URL, Cookie
Trigger: Entry, Scroll Up, Scroll Down,
Exit, Delay
N/A
12Mobile GPS: Closest StorePresent a Sticky Bar when someone on a mobile site would benefit from knowing where the closest store is to them (potentially with an incentive to visit the store).Website, Landing PagesSBTrigger: Entry, Scroll Up, Scroll Down,
Exit, Delay
N/A
13Holiday Hours AnnouncementShow details of changes in store hours. Could be used on exit to provide some urgency “We’re closing in 1 hour”.Website, Landing PagesSB or POPTrigger: Entry, ExitN/A
MVP: Can be built with existing features
14Sticky NavigationBy removing the standard close button [x] from a Sticky Bar and adding smooth scroll anchor links, you can create a sticky navbar which can help increase page engagement.Website, Landing PagesSBTrigger: EntryCSS: Hide close button
Javascript: Smooth scroll
15Mobile App-Style NavigationBy placing a Sticky Bar at the bottom of the page (on mobile), using icons/text, you can create a mobile experience that looks and feels like an app. Check out plated.com on your phone as an example. Adding smoothscroll Javascript lets you use the nav to scroll up and down the page.Mobile Website, Mobile Landing PagesSBTrigger: EntryCSS: Hide close button + mobile only
Javascript: Smooth scroll
16Mobile Hamburger MenuA hamburger menu is the three lined icon that opens up a navigation menu. They typically slide in and out from the left side or top.Check out a demo in the Unbounce Community.Mobile WebsiteSBTrigger: ClickjQuery: Slide in/out
17Progress BarSimilar to a microsite, a progress bar could be targeted to appear on several pages. Using cookie targeting and CSS the progress bar could be updated to show which pages (steps) have been completed and which steps are remaining.Website, Microsite, Landing PagesSBTargeting: URL, CookiejQuery: Set/Read cookies
CSS: Prev/next step visual state
18“Maybe Later”Maybe Later is a new concept for ecommerce entrance popups that I will explore in depth on day 9 of Product Marketing Month. A large number of ecommerce sites have discounts/offers that show on arrival. This can often be a major disruption to the experience, even if the offer is of interest. The way ML works is that the popup would present 3 options: Yes/No/ML. If “Maybe Later” is clicked, the Popup closes and a persistent Sticky Bar appears at the bottom of the page to act as a subtle reminder of the offer – ready for when the visitor wants it.WebsitePOP + SBTargeting: CookiejQuery: Set/Read cookies, Log “Maybe Later” click
19Video Interaction OffersHaving a CTA embedded in a video is great, but it’s very limited in its ability communicate more than a few words.
This product idea enables you to launch a popup when the video is complete, or when it’s paused, or when you’ve watched a series of videos. It’s seriously badass. Click here to visit a demo of this concept (created by Unbouncer, Noah Matsell).
Website, Landing PagesPOPTargeting: CookiejQuery
20End-of-video Talk to SalesPresent a popup to someone who completes a video such as a demo.Website, Landing PagesPOP or SBTrigger: Custom scriptjQuery
21Sticky Video WidgetYou may have seen this on news blogs, where a video at the top becomes a smaller video stuck to the side or bottom of the window as you scroll. It’s a great way to ensure higher engagement with the video. Noah made a demo of a sticky video widget in the Unbounce community.BlogSBTrigger: ScrollCSS
22Guided TourShow a popup that begins a guided tour of the page/product. If you close it, the tour is over. If you click a next button it closes and a new popup is opened, positioned close to the feature it’s describing.Website, In-appPOPTrigger: ClickjQuery
NEW: Can be built with existing features
23Ship it FasterBy setting a cookie based on the shipping method on an ecommerce site, an exit Popup or Sticky Bar could be used to suggest a different shipping method (more expensive) to get it delivered faster. A smart upsell feature.Ecommerce WebsitePOP or SBTargeting: Cookie
Trigger: Exit
Feature: Dynamic Text Replacement
jQuery
24Out of StockBy setting a cookie based on stock availability on an ecommerce site, an exit Popup or Sticky Bar could present an email address field to ask if the visitor would like to be notified when the item is back in stock.Ecommerce WebsitePOP or SBTargeting: Cookie
Trigger: Exit
jQuery
CSS
25Sold Out: You Might LikeBy setting a cookie based on stock availability on an ecommerce site, a Popup or Sticky Bar could be shown that presents a set of recommended products related to an out of stock item.Ecommerce WebsitePOP or SBTargeting: Cookie
Trigger: Exit
Feature: Dynamic Text Replacement
jQuery
CSS

As you can see, there are a ton of new use cases for the products, which are useful to a completely different set of functional users. Unless we do something to specifically target these new functional users, adoption won’t be our only problem, acquisition will be too.

How can you target different functional users?

Approach 1: Product Pages for Organic & Paid Traffic

One way to start validating these use cases is to create new product pages for them to see if you can attract some organic traffic. In our case, this would allow those searching for this type of product to arrive on our website where we may be able to demo the product as part of the experience.

Approach 2: Cross-Function Advocate Email Marketing

Another approach is to explicitly connect the different team members, through suggestive email copy. For instance, we could email our customers and educate them that our product can help others on their team – getting the conversation started. This has the benefit of communicating through an established brand advocate.

Prioritizing Product Development

One of our goals with POT is to gather insights into which new product ideas are in demand. There will without question be an increase in technical support questions based on the implementation requirements of these ideas, but I consider that a good problem to have. If there’s enough call for full productization, that’s a great way to increase adoption and the stickiness of our products.

How many new products could YOU build?

I’d love to hear in the comments how you can imagine doing this with your own software/products/services. Please jump into the comments and let me know. If you’re worried about your competitors stealing your ideas (I definitely thought about that when I decided on this approach – but I’m erring on the side of our core Transparency value), you could simply mention how many you think you could come up with, which is also very cool.

Now, everybody POT!
Cheers
Oli Gardner

p.s. Tell your web/UX teammates about this blog post 😀



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