Airlines

American Airlines Just Revealed the Way They Track Customers Who Complain Too Much

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How often do things go badly in an airplane? I’m not talking about safety–although that’s obviously most important. I’m talking instead about small, avoidable miseries: things like non-working video screens, messed-up meals, screaming kids next to you on on a redeye flight, that kind of stuff. (Let’s assume the screaming kids in question are not your […]

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United Airlines Just Admitted It’s Making Major Changes Because Customers Can’t Stand Its Cheapest Fares

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  Big airlines are troubled these days. They claim they’re tortured by the fact that budget airlines are cheaper and all customers want is lower fares. This week, United Airlines confessed that this wasn’t entirely true. Sometimes, there’s

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American Airlines Just Made a Stunning Decision That Changes Everything About Traveling in Coach

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Coach class used to be the great equalizer.  But now, there’s coach–and then there’s “REALLY coach.” There are the premium coach passengers up front, who enjoy basic perks that once upon a time, were available to everyone on board.  Then, there are the unwashed masses in “REALLY coach,” looking with envy toward the folks ahead of them in premium. Recently,

American Airlines Just Made a Stunning Decision That Changes Everything About Traveling in Coach Read More »

In a Display of Sudden Emotional Intelligence, American Airlines Is Offering Passengers Something Truly Surprising (Yes, for Free)

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  Airlines aren’t all bad.  Or should that be: All airlines aren’t bad? It’s hard to decide in the U.S., where too much airline travel has become akin to severe ingrowing toenail surgery.  Performed by a car mechanic with

In a Display of Sudden Emotional Intelligence, American Airlines Is Offering Passengers Something Truly Surprising (Yes, for Free) Read More »

United Airlines Makes a Stunning Turnaround, Will Offer Bigger Seats (Yes, There’s a Catch)

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  If there’s one thing that annoys airline passengers — and there’s never just one — it’s the fact that planes have become painfully claustrophobic. Airlines are stuffing ever more seats onto planes.  And the seats themselves are

United Airlines Makes a Stunning Turnaround, Will Offer Bigger Seats (Yes, There’s a Catch) Read More »

American Airlines CEO Just Made a Stunning Admission About His Uncomfortable New Planes

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  I worry about some CEOs. They seem rather more concerned about money than about, say, customers and their experiences. Recently, I wrote about Marriott CEO Arne Sorenson. He admitted he’s never tried Airbnb, but his daughter had

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This Is Why Economy Class Passengers Will Find It Hard To Get Water On This Famous Airline’s New Planes (Yes, Water)

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  Things aren’t going well for Economy Class passengers. Somehow, they’ve become an afterthought. A thought that comes after everything else, especially profit. How low, though, will airlines go? Keep looking down. Here, you see, I bring you the latest

This Is Why Economy Class Passengers Will Find It Hard To Get Water On This Famous Airline’s New Planes (Yes, Water) Read More »

Southwest Airlines Just Made a Surprising Decision That Might Cause Some Flyers To Raise an Eyebrow (Or Two)

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek. I was woken by an earthquake last night, which slipped my mental cogs into the off-kilter position. And I confess the cogs are still there after hearing of all the entertaining things that have happened this week

Southwest Airlines Just Made a Surprising Decision That Might Cause Some Flyers To Raise an Eyebrow (Or Two) Read More »

Family Says Southwest Airlines Booted Them From Flight Just Because Passengers Thought Daughter Had A Medical Condition

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  This may sound like a lousy reason to remove a family from a flight. The Newman family — mom, dad and two daughters, aged 4 and 6 — were on their way from Chicago to Disneyland. Their

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American Airlines Accused 2 Passengers Of Stealing Blankets and Kicked Them Off a Plane (Problem: They Didn’t Steal Them)

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Absurdly Driven looks at the world of business with a skeptical eye and a firmly rooted tongue in cheek.  It’s not all glamour for professional basketball players. At least, when you’re playing in the G-League. This is one (large) step below the NBA.  Why, sometimes you have to fly American Airlines and get kicked off the

American Airlines Accused 2 Passengers Of Stealing Blankets and Kicked Them Off a Plane (Problem: They Didn’t Steal Them) Read More »

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