Ezra

Chatbots and AI interview with researcher and CTO Avi Ben Ezra

Chatbots and AI interview with researcher and CTO Avi Ben Ezra As the chatbot revolution spreads into Europe, many companies now manage their multi-channel communications with sophisticated chatbots that are no less efficient than the average human operator. Countries like France, Italy, Spain, UK and Germany now see banks, governments and utility companies increasingly rely […]

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Me & George Ezra: How an Amazon Music recommendation changed my mind on personalisation

I was on holiday in Cornwall last week and a friendly shopkeeper selling me some cider, scones and pasties asked if my wife and I had been serenading our 9-month old son with the Baby Shark Song. To our eternal shame we didn’t really know the song – my wife had simply not heard of