I was delighted to be invited by Confirmit to a dinner held at the superb Kerridge’s Bar & Grill, together with a number of insight agency leaders. The aim of the evening, apart from having an extremely enjoyable time, was to discuss the future of the customer insight industry. Specifically, Confirmit – as insight …
Responding to change and driving the insight industry forward| Confirmit Read More »
In the past half a decade, global rare earth metals market has been witnessing a turbulent state of affairs, with costs of rare earths going through the roof. An instance of the turmoil in this space can be aptly credited to China’s monopoly in rare earth production. Though short-lived, China’s extensive reduction of export quotas …
An in-depth insight into rare earth metals market Read More »
Everyone is sick of surveys – and for good reason. It’s hard to buy so much as a cup of coffee without receiving a survey about it, and customers just don’t believe you’re really listening. Be honest, are your surveys really driving change? Exactly. CX teams need to step away from the survey and …
Your Customer Experience Journey – A Survival Guide Read More »
A virtual assistant is someone who gives support services to other institutions from a distant area. The term got introduced in the nineteenth century as the capacity to operate virtually. Because of technological advancements like document sharing and fast internet, made remote virtual assistant into an actuality. Virtual assistants are particularly in demand from …
In 2016, as we celebrated Askia’s 20th anniversary, we published our company’s vision, mission and values for the first time. If you’ve followed us over the past 3 years you will know that we have undertaken a series of major developments. In the process, we have moved away from “Askia software for surveys” to become “Askia …
Automating insight : our revamped vision, mission & values Read More »
Reading time: 4 mins Over the years, ESOMAR has been a strong supporter of young professionals and their ideas. To encourage industry involvement and sharing, the Young ESOMAR Society (or YES!) was launched and with it, the YES Award. At Congress 2019 in Edinburgh, David Deeley from Bord Bia presented his idea and has now written in more …
Hunting for cultural insight to unlock deep consumer understanding Read More »
