Google has begun using Duplex, its AI chat agent that can arrange appointments over the phone, to contact businesses about the status of certain “in-demand” items like toilet paper, hand sanitizer, and cleaning solutions. As reflected in an update to a support webpage and confirmed to VentureBeat by a spokesperson via email, the company is […]
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Some people claim that customer service is getting worse. I disagree. Customers are getting smarter and expecting more. The customer service “bar” is raised by great companies who teach us what good customer service should be. And, when there is a customer service “horror story,” it seems to stand out much more than when everything
No Toilet Paper – Is Customer Service Getting Worse? Read More »
