customer experience

Three techniques to create memorable customer experiences – Econsultancy

Customer experience is top of mind for brands today and for good reason: consumer expectations have never been higher. Not only do consumers demand quality products and services, they expect that the processes by which they acquire them will be high-quality as well. But there’s a difference between the kind of smooth, satisfying customer experiences …

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Three Reasons Why You May Need Departmental Voicemail Greetings

ElasticComputeFarm / Pixabay When callers ring your business, they expect you to have the solution to their problem. And solving their problem begins the moment they hear your greeting. That’s why your company may need departmental voicemail greetings – to help solve their problem quickly and efficiently. Depending on the size and complexity of your …

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How to Make the Most of Customer Journey Insights

If you want to make your business customer-centered, you’re going to need customer data. Without it, you can’t keep track of your customers’ needs, business goals, and challenges. When you gather and analyze customer data, you can uncover customer journey insights that will allow you to take action to deliver a more personalized customer experience. …

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Omnichannel Communication; Bringing Benefits to Social Housing Omnichannel Communication; Bringing Benefits to Social Housing

9 Views | Read Time 3 minutes | The UK Government’s verdict of the Green Paper on Social Housing, “A New Deal for Social Housing”, outlines its aim of rebalancing landlord-tenant relationships. People living in some four million such social homes often feel that they are being ignored and treated with a lack of respect …

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Customer Retention Marketing Trends and Tactics

Customer Retention Marketing Trends and Tactics Customer acquisition is usually cited as a top strategy for many brands. However, customer retention is just as important in contributing to the bottom line. In an age where consumers have hundreds of choices when choosing products and services, maintaining brand loyalty has a massive impact. Here are some …

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