customer experience

6 Ways to Improve Customer Loyalty with AI

Artificial intelligence (AI) is a super hot topic right now in marketing. According to a Teradata study, 80% of enterprises report that their organization already has some form of AI in production. The study also revealed that one of the top planned areas for AI investment for brands was customer experience. From providing a seamless …

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8 SaaS Marketing Trends You Can’t Ignore in 2020

Software as a service (SaaS) has been around since the 1960s, believe it or not, but only recently has it entered most people’s lexicon. Also called cloud computing, SaaS is a business model in which customers pay to use software that is hosted on a remote computer. What Is SaaS? Here’s a slightly more in-depth …

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Small banks are playing a big behind-the-scenes role in the fintech revolution – Econsultancy

With the fintech revolution disrupting even the largest financial institutions, one might expect that small, community banks would have no chance of keeping up. But as it turns out, these institutions are playing a key role in the fintech revolution. As the Los Angeles Times recently detailed, many small, community banks are riding the fintech …

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Turning Customer Support From a Cost Center to a Revenue Driver

Traditionally, customer support has been viewed not as a call center, but as a cost center. And for good reason. Between hiring agents, and hosting all types of hardware, software, and other infrastructure needs, customer support has typically been seen as one of the more expensive arms of the enterprise. However, a major shift is …

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Fionnan Alt, Head of Data Science & Analytics at CurrencyFair

Welcome to episode 40 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent …

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