By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in.
According to a survey by Havas, “people wouldn't care if 74% of the brands they use every day just.
Artificial intelligence (AI) is a super hot topic right now in marketing.According to a Teradata study, 80% of enterprises.
Software as a service (SaaS) has been around since the 1960s, believe it or not, but only recently has.
The customer service industry is constantly changing. For CSMs in the SaaS industry, the same metrics that guided decision.
With the fintech revolution disrupting even the largest financial institutions, one might expect that small, community banks would have.
Traditionally, customer support has been viewed not as a call center, but as a cost center. And for good.
Welcome to episode 40 of AI in Action, the podcast that breaks down the hype and explores the impact.
Source: Pexels.comCustomer service often finds itself working in isolation. Despite the importance placed on customer experience, companies are failing.
“Speed and convenience and really driving consistency of operations are core themes,” says Wendy’s CEO Todd Penegor. “You think.