customer experience

How Cloud Communications Can Transform Your Relationship with Customers

CCaaS, cloud communication solutions, Cloud computing, Contact Center as a Service, customer experience, customer service, CX, digital transformation, UCaaS, Unified Communications as a Service /

By Kevin Rubin The way that consumers and companies communicate with each other has undergone a drastic change in recent years. For instance, last year former pro football player Steve Gleason tweeted Southwest Airlines that some of the airline’s employees were unwilling to accommodate customers like him who need to fly with power wheelchairs and […]

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How to Use UX Testing to Improve Your Customer Lifetime Value

A/B testing, AI, buyer persona, cart abandonment, Competitor Research, customer experience, customer retention, CX, machine learning, retargeting, user experience, ux testing /

According to a survey by Havas, “people wouldn’t care if 74% of the brands they use every day just disappeared.” Across the world, only 57% of brands are trusted on average (and only 33% in North America!): These figures are shocking, right? They shouldn’t be. Today’s shoppers place a lot more value on customer experience

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6 Ways to Improve Customer Loyalty with AI

AI-Based Customer Loyalty Programs, algorithm, Artificial Intelligence, buyer journey, chatbots, Chief AI Officer, customer experience, customer retention, CX, improve customer loyalty with AI, machine learning, Marketing, optimize prices, personalization, Predictive Analytics, Product innovation /

Artificial intelligence (AI) is a super hot topic right now in marketing. According to a Teradata study, 80% of enterprises report that their organization already has some form of AI in production. The study also revealed that one of the top planned areas for AI investment for brands was customer experience. From providing a seamless

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8 SaaS Marketing Trends You Can’t Ignore in 2020

AI, AIaaS, business model, customer experience, customer relationship management tool, feature marketing, freemium model, ML, native advertising, SaaS, SaaS applications, SaaS marketing trends, Salesforce, Software as a service, unbundling, Video Marketing /

Software as a service (SaaS) has been around since the 1960s, believe it or not, but only recently has it entered most people’s lexicon. Also called cloud computing, SaaS is a business model in which customers pay to use software that is hosted on a remote computer. What Is SaaS? Here’s a slightly more in-depth

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Small banks are playing a big behind-the-scenes role in the fintech revolution – Econsultancy

customer experience, FinTech /

With the fintech revolution disrupting even the largest financial institutions, one might expect that small, community banks would have no chance of keeping up. But as it turns out, these institutions are playing a key role in the fintech revolution. As the Los Angeles Times recently detailed, many small, community banks are riding the fintech

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Turning Customer Support From a Cost Center to a Revenue Driver

customer experience /

Traditionally, customer support has been viewed not as a call center, but as a cost center. And for good reason. Between hiring agents, and hosting all types of hardware, software, and other infrastructure needs, customer support has typically been seen as one of the more expensive arms of the enterprise. However, a major shift is

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Fionnan Alt, Head of Data Science & Analytics at CurrencyFair

AI, ai in action, ai Ireland, alldus, Artificial Intelligence, automation, Big Data, computer science, computer vision, CurrencyFair, customer experience, cutting edge, data analytics, Data Science, deep learning, emerging technologies, Featured, fionnan alt, innovation, leadership, machine learning, Podcast, robotics, Technology, Technology NEWS /

Welcome to episode 40 of AI in Action, the podcast that breaks down the hype and explores the impact that Data Science, Machine Learning and Artificial Intelligence are making on our everyday lives. Powered by Alldus International, our goal is to share with you the insights of technologists and data science enthusiasts to showcase the excellent

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Customer Service: It’s Not Just a Department

customer experience /

Source: Pexels.com Customer service often finds itself working in isolation. Despite the importance placed on customer experience, companies are failing to act on critical customer feedback coming in on a regular basis to customer service. Customer service is left operating on its own with little or no support from other departments. This is disconnected customer

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How Wendy’s Innovated the Digital Journey To Improve the Customer Experience

BrandBuildingPro, CEOTrends, customer experience, DigitalMarketingNews, EnterpriseCRMNews, fast food, FutureRetailNews, MarketingNews, meat alternatives, RetailMarketingPro, SocialMediaNews, Todd Penegor, Wendy's /

“Speed and convenience and really driving consistency of operations are core themes,” says Wendy’s CEO Todd Penegor. “You think about how you can continue to drive speed. The digital journey is a big one. How do we drive folks into mobile ordering? How do we drive awareness on mobile ordering? What we do see is

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