61% of commerce companies say their business model is under pressure – is CX the key to success? – Econsultancy
In a world where big players like Amazon dominate in terms of price, fulfilment, and audience share – it’s becoming increasingly difficult for commerce companies to differentiate themselves. According to Econsultancy’s ‘Reinventing Commerce’ report, in association with Sitecore, the answer to this problem lies in a superior digital experience – and one that is worth …