The Convenience Revolution

Transcript of Using Convenience to Disrupt the Competition

customer service, Shep Hyken, The Convenience Revolution, Transcript / By

Back to Podcast John Jantsch: How would you like to disrupt your entire industry, disrupt your competition? Well, it’s possible, and today, the way that you do it is that you are just easier to do business with, you’re more convenient. In this episode of the Duct Tape Marketing Podcast, I visit with Shep Hyken, …

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Using Convenience to Disrupt the Competition [Podcast]

customer service, Podcast, Shep Hyken, The Convenience Revolution / By

Marketing Podcast with Shep HykenPodcast Transcript This week on the Duct Tape Marketing Podcast, I chat with Shep Hyken. He is the Chief Amazement Officer of Shepard Presentations and the author of the upcoming book The Convenience Revolution: How to Deliver a Customer Service Experience That Disrupts the Competition and Creates Fierce Loyalty. Hyken’s previous books have …

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