customer service

Got Email Anxiety? Learn Tips for Conquering an Overflowing Inbox

For many professionals, the little red bubble next to their email app can cause more anxiety than they’d like to admit. Whether the number in the bubble is 10 or 10,000, the idea of sorting and responding to all those unread emails can create a sense of dread. Fortunately, there are ways to manage your …

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Customer Appreciation: 10 Ways Businesses Can Show Their Gratitude

With so many different options available for customers, it’s important to recognize and acknowledge the consumers and clients who choose to do business with you. Showing some customer appreciation not only helps people feel valued, but also engages your employees, as it strengthens the relationships between customers and your staff. There are countless ways your …

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5 Ways to Grow Your Non-Retail Business During the Holidays

If you own a retail business, chances are you’re more than ready for the holidays. There’s also no shortage of expert advice to guide you to success. From hiring seasonal employees to optimizing websites, retailers are a Google search away from getting the answers to all their seasonal sales. What happens if you’re a non-retailer? …

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12 Ways to Use Machine Learning in Digital Marketing

Analytics. Personalization. Automation. Optimization. These are the pillars of success for digital marketing campaigns. What if a single suite of technologies could multiply the effectiveness of all these aspects of marketing manifolds? That’s exactly what machine learning does. Gartner predicts that by 2020, around 30% of companies will be using machine learning and AI in at …

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A Better Customer Experience – Why Little Things Matter

Think about a time where you had amazing customer service. Chances are it was something small, something unexpected that made that experience memorable. When it comes to a better customer experience, you need to know why little things matter. In business, customer experience is everything. The way you deliver, it can either pave the path …

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Improving Customer Loyalty with 3 Easy Steps

Did you know that it costs five times more to acquire a new customer than it does to retain a returning one? The importance of customer loyalty is enormous. Focusing on improving your brand image to increasing cross and up-selling opportunities — the loyalty business strategy will increase your profitability and enhance recognition. You will …

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